Flight Assistance and More at the Air France Boston Office

Air France, a premier international airline and a founding member of the Sky Team alliance, maintains a strong operational presence in the Northeastern United States, particularly in Boston, Massachusetts. The Air France Boston Office serves as a vital customer service hub for travelers flying to and from Europe and other global destinations via Logan International Airport (BOS). Whether you're looking for expert assistance with flight bookings, ticket modifications, baggage issues, or loyalty program management, the Air France office in Boston ensures passengers experience smooth and efficient service.

Air France Boston Office – Address and Location Details

Air France operates directly from Logan International Airport (BOS) in Boston. The airline’s customer service and check-in operations are conveniently located in Terminal E, which handles all international flights.

Air France Boston Airport Office Address:

Terminal E – Logan International Airport1 Harborside Drive, Boston, MA 02128, United States

This is the official hub for all Air France flights operating in and out of Boston.

Air France Boston Office Contact Information

For reservations, inquiries, or assistance before your flight, passengers can use the following contact options:

• Air France Customer Service (U.S.): +1 800-237-2747

• Flying Blue Loyalty Program: +1 800-375-8723

• Baggage Services (Boston): +1 800-873-2247

• Airport General Info (Logan International): +1 800-23-LOGAN (800-235-6426)

• Official Website: www.airfrance.us

• Email Support (Sales & General): mail.internetsales.in@airfrance.fr

Office Working Hours

The Air France Boston office operates in sync with its flight schedules and airport activities to provide timely service to passengers.

• Days Open: Monday to Sunday

• Ticketing Desk & Airport Office Hours: Opens 3 hours before flight departure and closes 1 hour before departure

Air France usually operates nonstop flights between Boston and Paris (CDG) multiple times per week. Office hours may shift slightly depending on seasonal flight frequency.

Services Offered at Air France Boston Office

The Air France Boston Office delivers a comprehensive suite of services, making it a valuable touchpoint for new and returning passengers alike.

Flight Reservations and Ticketing

• Booking international and domestic flights

• Applying Sky Team partner discounts and fare offers

• Fare comparisons and promotional guidance

• Assistance with round-trip and multi-city itineraries

Ticket Modifications and Cancellations

• Change of date, destination, or time

• Cancellation processing and refund requests

• Rebooking support for delayed or canceled flights

• Name corrections and ticket reissuance

Check-In and Boarding Assistance

• Manual and online check-in support

• Seat upgrades and boarding pass issuance

• Visa and document verification for international travel

• Special check-in services for Business and First-Class travelers

Baggage Support Services

• Assistance for lost, delayed, or damaged baggage

• Excess baggage payment and special baggage handling

• File and track baggage claims directly through the office

• Retrieval support for misplaced personal items

Flying Blue Loyalty Program Services

• Loyalty account enrollment and verification

• Award travel booking with miles

• Upgrade requests and status match inquiries

• Avios mileage reconciliation and lost miles claims

Special Needs and Accessibility Support

Air France upholds a strong commitment to inclusive travel by providing:

• Wheelchair and mobility assistance

• Escort services for the elderly and minors

• Priority check-in and pre-boarding for passengers with medical needs

• Support with oxygen, medication storage, and medical devices

Terminal Details – Air France at Boston Logan Airport

Air France flights operate from Terminal E, the dedicated international terminal at Logan International Airport.

Terminal E Highlights:

• Check-In Area: Located at the entrance of Terminal E – opens 3 hours prior to departure

• Security Checkpoint: TSA Pre Check available for eligible passengers

• Lounges:

  • The Club at BOS (Terminal E Lounge) – available to Business Class and Flying Blue Elite passengers

  • Access available via certain travel credit cards or Sky Team partner memberships

• Duty-Free & Dining: Terminal E offers a wide variety of international shops and restaurants

How to Reach Air France Office at Boston Logan Airport

By Public Transit:

• MBTA Silver Line SL1: Provides free direct service from South Station to Terminal E

• Blue Line Subway: Get off at Airport Station and take the free Logan Shuttle

By Car:

• Access Logan International Airport via I-90 East / Massachusetts Turnpike

• Follow signs to Terminal E parking or use valet service

By Rideshare or Taxi:

• Designated pick-up and drop-off zones are clearly marked at Terminal E

• Approximate travel time from downtown Boston is 15–20 minutes

Nearby Hotels and Accommodations

For travelers with layovers or early departures, several high-quality hotels are located near the airport:

• Hilton Boston Logan Airport – Connected to the terminal via skybridge

• Embassy Suites by Hilton Boston Logan Airport – 1.5 miles from Terminal E

• Hyatt Regency Boston Harbor – Scenic waterfront hotel near airport

• Courtyard by Marriott Boston Logan – Offers 24/7 shuttle service

Why Visit the Air France Boston Office?

Although Air France provides excellent online and mobile support, visiting the Boston office in person can offer a more personal and responsive experience:

• Face-to-face assistance from multilingual staff

• Faster ticket issue resolution for urgent travel needs

• Real-time updates on delays, weather issues, and reschedules

• Personalized travel tips and baggage handling services

• Instant loyalty program updates and assistance

The Boston team is known for their efficiency, professionalism, and commitment to delivering world-class customer service.

Tips for Flying Air France from Boston

• Arrive at least 3 hours before departure for international flights

• Check baggage size and weight limits before heading to the airport

• Enroll in Flying Blue to enjoy elite perks like priority boarding, seat selection, and access to promotional fares

• Download the Air France mobile app for up-to-the-minute flight notifications and mobile boarding passes

• Bring all required travel documents, including passport, visa, and COVID-19 test certificates if required

Conclusion

The Air France Boston Office plays a crucial role in facilitating seamless international travel for passengers in the Northeastern U.S. Whether you're flying to Paris, Rome, Amsterdam, or any of Air France’s global destinations, the dedicated staff at Logan International Airport Terminal E are equipped to deliver prompt, courteous, and world-class assistance.